Have to configure the wireless connection in the printer almost each time I use it.

[extrasmall21]

The icon on the display on the printer shows that the wireless connection to the home network is fine. Nevertheless, when I try to send a print job from any computer on the home network I get an error message. Then, I run the wireless connection wizard in the printer and set up the connection. After doing that I can send a print job to the printer, but the next time I try to send a print job I run into the same problem again, which is not solved until I run the wizard again, and so on...

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

[extrasmall21]

Soory, but this didn't solve the problem. Now I don't even get an error message. It just doesn't print.

[greenturtle]

Hi,

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

You may also want to check that your printer has the latest Firmware updates.

Hope that helps!

[extrasmall21]

I uninstalled the printer software and re-installed it exactly as told, but the problem persists. I wouldn't mid reconfiguring the network connection each time I need a print job, (I only print about 10 times a day), but the configuration does not always succeed and I have to try several times before it catches. All this even though the printer identifies the home network immediately. What else can I do?

[greenturtle]

Hi,

Can you try a Static IP address:

Creating a Static IP address using EWS

Hope that helps!