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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 05:26 PM

HP Recommended
Product: HP ENVY 5660
Operating System: Microsoft Windows 7 (64-bit)

I have some photos on my e-mail and I want to print them.  I set up my own printer and I am a novice at this.  It has been working fine for what I need but printing photos from my e-mail is not working.

  Someone looked at my computer and said I have direct wireless on my printer and therefore the browser which for me is Explorer 8 can not talk to the printer.   I have wi-fi on my computer

 

I also have a photo on my Tracfone which I would like to print.  I have Wi-fi on my phone and when trying to connect it to my e-mail  it tells me the e-mail is disabled which  means that direct wireless is stopping it from sending the photo to my computers e-mail.

1 REPLY 1

‎05-30-2017 02:58 PM

HP Recommended

@KMV2

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP ENVY 5660 e-All-in-One Printer and would like to disable the wireless direct feature on it. I read that due to this the printer does not connect to the wifi.Not worry, I'll do my best to help you. 

 

I suggest you to perform the following steps to disable the wireless direct on your HP printer:

 

In the wireless settings menu, there should be an option to disable the wireless direct. Please find the detailed user guide in this link.

 

I hope this helps. Let me know. Good luck! 🙂

 

 

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