Help with cold reset for M1536dnf

[pcwizard]

Hi gabbyto,

Can you make a copy when you place the document on the glass?

[sewing4512]

I also am having trouble with my 1536dnf, it won't initialize at all.  Power is good, directly into a dedicated outlet.  It worked OK for ~18months, but now won't come up.  When powered on, it makes noise, and sometimes shows "Hewlett-Packard" on the display, but then just sits there.  Would a cold reset help?

Thanks,

Steve

[pcwizard]

Hi Steve,

If you are getting a noise when you turn the printer on you will need to remove the toner cartridge, and then let me know if you still experience the same noise?

[sewing4512]

Hi, when I remove the cartridge there is no noise, only a couple clicks. When I replace the cartridge, I hear the same whirring sounds it always made. But it won't initialize.

[gabbyto]

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@pcwizard wrote:

Hi gabbyto,

Can you make a copy when you place the document on the glass?

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Yes i can.. that one scan and print fine

[pcwizard]

Hi gabbyto,

Have you tried updating the firmware on this printer?

HP LaserJet Firmware Update Utility

[pcwizard]

Hi sewing4512,

It appears that the toner cartridge is broken or damaged. As far as the printer not Initializing sounds like you are having some other hardware related issues. Below are a couple links for warranty service and out of warranty service.

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

HP Out of Warranty Support Options for Select HP Consumer Printers

[Rminogue]

Hi,

Same thing happening to me. IT guy left and I need to reset the settinsg on my all in one.

Thanks in advance.

[pcwizard]

Hi Rminogue,

Please check your private messages, and let me know if the steps provided resolves your issue?

[mvdsc]

I am experiencing the same problem with the same printer.  Please share solution.  

Thanks