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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2013 11:53 AM

HP Recommended

Hi, I have the same problem with my office printer.  Please email me the instructions for removing the password and resetting to factory defaults.

 

Thanks!

‎05-01-2013 09:39 AM

HP Recommended

Hi nitki, 

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-07-2013 09:46 AM

HP Recommended

Could you send me the fix too. much appreciated.

‎05-07-2013 09:55 AM

HP Recommended

Hi Amontor, 

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-08-2013 03:48 AM

HP Recommended

Hi,

I have the same problem with my Laserjet .

Please email me the instructions for removing the password and resetting to factory defaults.

Thanks !

‎05-08-2013 06:39 AM

HP Recommended

Hi pmathieu, 

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-13-2013 09:58 AM

HP Recommended

I also have the same problem with our HP M1536 mfp printer!! Could you help me please!!!

‎05-13-2013 10:02 AM

HP Recommended

Hi akismix, 

 

Please check your private messages, and let me know if the steps provided resolves your issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-13-2013 11:47 AM

HP Recommended
From: akismix Student
Sent: ‎05-13-2013 10:24 AM
 
thank u for yr answer but it didnt work!
 
Hi akismix, 

Are you attempting to reset the password and user name when you are attempting to access the EWS of the printer?
 
 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎05-14-2013 12:10 PM

HP Recommended

I am having a similar issue where I cannot access any functions and printer freezes during startup. 

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