Help with unsupported PSC 1510 after OS upgrade

[chasman802]

Hi, I have a fully functional PSC 1510xi all in one which I understand is now "Retired" meaning no support available from HP.  I like my HP1510 and would like to ask if anyone can help me get the software to work again.  I recently upgraded my OS from Windows Vista to Windows 7 32 Bit.  The printer works fine but the software disk won't load, thus, I can't use the scanner or other functions.  I get an error message "this software cannot be installed using the "Run As" command.  This installation cannot continue until this is resolved"  I am the administrator on this Dell Inspiron 1525 computer and I've tried many times with no success.  Perhaps this is because the software on my CD is not compatable with Windows 7?

I wsearched on line for PSC 1510 software compatable with Windows 7 and downloaded from several sites the same Executable (DJ1510_188)  The program loads but when I come to the step "plug in the printer USB" nothing happens.  The computer makes the sound of the cable being plugged in but the program has no clue!

PLEASE HELP 

[Dragon-Fur]

@chasman802

Download and install the Full Feature Software:

Full Feature Software V13.0.445.0 WXP-W7

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[Ratchet_31]

Hi, 

Please check this video to uninstall the drivers first. 

https://www.youtube.com/watch?v=nxfG86qYnGw&feature=youtu.be 

Next Step - 

Go to devices and printers folder. 

Right click on HP Printer if Listed and remove device. 

1. Navigate to the Control Panel, and open Devices and Printers, Printers, orPrinters and Faxes.
2. Click the icon for your printer, then click Print server properties.
   Figure : Location of Print server properties

   

    NOTE:

   If Print server properties does not display, right-click an empty area in the Printers window, select Run as administrator from the drop-down menu, and then selectServer Properties. 

   Click on the driver tab on top 

   If HP Printer is listed select the printer and click on remove. 

   Choose remove driver & driver package . 

   Printer will be removed from the devices and printers . 

   Restart your PC and Try reinstalling the printer software. 

[Ratchet_31]

Leave USB disconnected from the PC 

Connect USB only when the installation screen prompts you to. 

[chasman802]

Hi Ratchet 31  Have done that many times.  I'm now trying the two suggestions above.  Thank you 

[chasman802]

Hi Dragon  Fir,  I did the download, took like 35 minutes then got message "Failed - Network error."  I'll  try again later.

Thank you.

[Dragon-Fur]

@chasman802

Rats.  Well, it should / might / could work -- this driver does support your printer...

If you are using a USB cable to connect the printer to the computer, disconnect the USB cable.

Restart the computer and log in.

Right-Click on the downloaded package > Install as Admin

Connect the cable only when directed toward the end of the installation procedure.

Good Luck!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[chasman802]

Hi Again Ratchet 31.  I will try this after I try the above download again.  I'm thinking your solution will take some time.  I'll try it later tonight or tomorrow.... It's kind of above my pay grade though 😞     Back to you when I've tried it.  I was thinking it might be a driver problem, the curent driver that is.   Thanks Again

[Dragon-Fur]

@chasman802

If you have printer software already installed you want to get rid of that.

Control Panel > icon view > Programs and Features > scroll down, find, Right-Click and Uninstall

If there is already a printer listing in Control Panel > icon view > Devices and Printers > click on it and remove it

Restart the computer and log in

If there is printer software in Programs and Features and it refuses to uninstall:

Fix problems that block programs from being installed or removed

Reference:

Dragon Document - Help, suggestions, video links, and examples:

Install Full Feature Software - Printer

Sections of interest include:

• Remove Printer Software (two parts)

Good Luck!

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[chasman802]

Hey Dragon-Fir,  I didn't have any luck with the download 😞  I got the security message   I have window's defender turned o  OFF and Avast security disabled.  Can't proceed any farthur.  :((  

Thank you for your information though, I just don't seem to be able to make it work.