Hewlett-Packard - Imaging - Null Print - HP Photosmart 5520 series - Error 0x8024200b

[BigDee518]

All updates on windows update install except this one. It allows to retry but keep getting message.  What is the fix please?

[Rainbow7000]

Welcome to the HP Community @BigDee518,

I saw your post about the alpha numeric error code you're noticing on your Photosmart 5520, and wanted to reach out. Unfortunately, most of the time the error code you are seeing is a sign of a printhead problem or failure, or ink system failure. You can certainly try the guide below to see if it can help you with the error!

Tip: Make sure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power.

HP Printers - Resolving 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x....

If the issue continues, try contacting HP to see about a printer replacement or trade in:

HP's Contact Info:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Good luck to you, thanks for posting in the community!

Say "thanks" for my efforts to help you by clicking the thumbs up below!

[spectre0707]

i am also seeing this windows10 update fail daily.  this only popped up since i upgraded from windows8.1 to 10

[Rainbow7000]

Welcome back to the HP Community spectre0707,

I saw your message about how you're experiencing the same alpha numeric error code on your printer. Please check out my last post above and follow the same steps. If the troubleshooting does not resolve the error, contact HP directly that I left in my message as well.

I hope you reach a resolution, good luck 🙂

[spectre0707]

Hi

I fixed this problem as follows. 

1. Uninstalled the HP Photosmart 5520 Software from Windows 10.

2. Opened Device Manager, went to printers, and uninstalled the unknown printer.

3. We back into Windows Update and hit Retry on the null print item.  Windows Update came back with no additional updates.

4. Reinstalled the HP Photosmart 5520 Software from HP website.  Went back into Device Manager, Printer, and can see the HP Photosmart 5520 printer.

5. Went back into Windows Update, and all is good-no more failed updates regarding this printer.