How can I change the SSID on my wireless printer. It has my old router ID.

[aerotech1]

I tried. Unfortunately the Setup Assistent crashes and I get the message that "HP Setup Assistant quit unexpectedly."

[sabretooth04]

Well you will have to fix that in order to continue forward.

[aerotech1]

Well I'm open to suggestions. I sure don't know how to fix it. It's software from the original CD, and there is no download available from the HP web site. And I have a brand new OS on the Mac.

[sabretooth04]

Suggest you may have to call HP for assistance.

[aerotech1]

Ok. Thanks for your suggestions.

[aerotech1]

To follow up, I tried to contact HP support and was informed that this printer is no longer supported.

Anyone have any other suggestions, they would be welcome. Thanks.

[aerotech1]

Just to close out this saga, I'll report on how I fixed my problem. Fortunately, in addition to my Mac, my wife has a PC laptop. I used the PC to access the HP support website and downloaded the latest printer installation software, and launched it. As part of the install you are asked if you want to set up the printer for wireless, and in that process you set the SSID, which was the original problem. So it's all set now, and I can see it from the Mac.

But recall that I could not do that same thing on the Mac. There was no software to download for a Mac on the HP support website, and the old installation software that came with the printer crashed when trying to set up wireless access. So there was no way to talk to the printer to set the SSID. And finally, when I tried to contact HP support to talk to them I was informed that they no longer supported my printer. I think this may speak to a lack of adequate support on HP's part for us Mac users, and that's unfortunate!

[kingharold8]

my printer is saying the ssid is not set how do I set it

[Chimney_83]

Hi @kingharold8,

Thanks for the post and Welcome to HP Forums.

I see you are looking to setup your printer. Happy to help. 

Please share the printer model/product number for us to be able to assist you. 

How are you trying to setup the printer?

You can visit www.hp.com, search for your printer and follow the instructions in the printer manual available on our website. 

If you need assistance, please share the printer details and the operating system installed on the computer. 

Awaiting your reply. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Cnd58]

My netwerk  name has been changed but the wireless netwerk test result still shows the Old name