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‎04-26-2017 09:19 PM

HP Recommended

Customer support had to delete our account and so I'm having to set everything back up again, including Instant Ink. When I enter in our claim code it still shows as being used so it's prompting me to delete it from it's old space but I have no idea where to go to do that since technically this is a new account.

1 REPLY 1

‎04-26-2017 09:43 PM

HP Recommended

Hi,

 

You need to get new claim code. Each claim code is valid for 1 day or 2 and can't be reused.

 

Regards.

BH
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