I have an HP Pavillion 15 Notebook and all was welll until, I think, Windows 10 update, Now, I can print photos/wepages but Word and Escel rill not print - the printer just pushes blan sheets of paper through. I have reinstalled drivers several times and tried other suggestions such as UAC. There's a reference on the FOrum to a Windows bug causing the problem. Can any one help me to fix it?? What little hair I have will soon be pulled out....
I've tried this. 'Spool printer so programm finishes printing faster' is enabled and, below that 'start printing immediately' is also checked. 'Print directly to printer' below this is greyed out and not available as an option so I can't change settings.
What is strange about this problem is that, after logging this query, I tried another Word document whihc had a photo on the page. The photo printed, though colours wrong) but no text was printed.
I've also tried my wife's laptop on the printer which has exactly the same problem!