How can I get to Chat?

ETSAH · ‎03-14-2017

With my printer, I cant use "Copy" or "Scan". Using "Copy" produces a blank sheet of paper. With "Scan" nothing happens. I have an active warranty, but I can't to Chat to get help wih these issues.

tonerspills · ‎03-14-2017

you really need to call HP direct if you want to resolve any sort of waranty issue

1-800-334-5144

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.

Bob_Headrick · ‎03-14-2017

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number. There may also be options for chat at that point.

Case number and phone number appear.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

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