Hi Colinp5322,
I'm guessing you are printing from you computer.
Would like you to follow the step below.
Return to the photo you were trying to print when the issue occurred.
Click File , and then click Print . The Print window opens.
Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences .
Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality .
From the Size is drop-down list, select the paper size that matches your needs.
From the Source is drop-down list, select Tray if it is not already selected.
From the Type is drop-down list, select the paper type that matches the paper in the tray.
Click OK , and then click OK again to print the photo.
Let us know if this helped.
Thanks
Josh.C
Click on the BLUE KUDOS button on the left to say "Thanks"
Although I am an HP employee, I am speaking for myself and not for HP.