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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-03-2012 05:34 AM

HP Recommended
 
3 REPLIES 3

‎08-03-2012 07:21 AM

HP Recommended

Hello dhils.

 

Please, find the user guide for this printer in the link below:

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01295101/c01295101.pdf

You can read:

"This is tipically caused if two or more sheets stick together in the product or if the tray is not properly adjusted".

 

The resolution can be found in page 145.

 

Cheers!

Wixma.
Say thanks by clicking the Kudos thumb up icon in the post.
If my reply resolved your issue, please mark it as Accepted Solution so that it can be found easier and help other people.

‎05-06-2013 11:54 AM

HP Recommended

Just replace the Selenoid and the Pick up Assembly... Still doing the samething! - any other suggestions? - also I tried a diferent media brand. / thank you

‎06-20-2016 02:29 PM

HP Recommended

FInally figuerd out this problem. you have to go to your computer, right click your printer's icon, for me, it is hp 2800 series all in one, then click printer property,  then device setting, then change the paper size for tray 2 to letter. 

 

dont know why hp printers so dumb , can't set this up by itsself.  if you dont do this, it will stay at A4 , see the picture below. good luck !.hp2800 problem.png

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