-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Printers Archive
- How do I change a Printhead? Printer says it does not recog...

Create an account on the HP Community to personalize your profile and ask a question
04-23-2017
03:57 PM
- last edited on
04-23-2017
04:03 PM
by
Omar-E
How do I clean the printhead contacts? Where are they located?
How do I clean or replace the printhead (printheads?) and how do I get to them?
HP Officejet 6700 Premium
[Personal Information Removed]
04-23-2017 06:04 PM
The troubleshooting steps in the document here may help resolve the printhead error on your Officejet 6700 printer. Unfortunately the printhead in the Officejet 6700 is not user serviceable, if the reset steps shown do not resolve the issue you would need to contact HP for service.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
04-23-2017 07:25 PM
I tried the HP first suggested solutions to no avail.
Interestingly, I had this message previously and then later..I was able to print.
Just before I got that "Printhead not found", I had printed a document.
I am wondering if Printers can be hacked.
In addition to the HP standard messages to turn the printer on, unplug it for 60 seconds, replug to wall and printer..I had previously also disconnect my wifi and shut down the modem. Previously all of this eventually allowed me to print.
As to cleaning printhead contacts....not sure where they are?
Wondering if HP does this so you have to buy another printer?
04-23-2017 08:42 PM
There are not any contacts accessible on the printhead for the Officejet 6700.
It would hardly be in HP's interest to design in a feature on purpose that would cause printers to stop functioning, annoying their customers to no end and causing them to have to get service or buy a new printer.....
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.