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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2014 10:56 AM

HP Recommended

My HP Officejet Wireless 6500 says it is not connected.  I have attempted to connect it but when I try to enter the network key or password the keyboard only enters letters not numbers.  How do I switch to numbers?  I can pick the network but not enter passcode .   When I try it locks up and can not be shut off.  I have tried both having the printer connect by cable to computer and not connected.  It prints fine but I can not find the ink levels since it says it is not connected to computer.  Which should I do connect it by cable or not?  I am using a pc not a notebook. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2014 11:01 AM

HP Recommended
@savra wrote:

My HP Officejet Wireless 6500 says it is not connected.  I have attempted to connect it but when I try to enter the network key or password the keyboard only enters letters not numbers.  How do I switch to numbers?  I can pick the network but not enter passcode .   When I try it locks up and can not be shut off.  I have tried both having the printer connect by cable to computer and not connected.  It prints fine but I can not find the ink levels since it says it is not connected to computer.  Which should I do connect it by cable or not?  I am using a pc not a notebook. 


Keep pressing the same button over and over and watch the magic.

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3 REPLIES 3

‎07-19-2014 11:01 AM

HP Recommended
@savra wrote:

My HP Officejet Wireless 6500 says it is not connected.  I have attempted to connect it but when I try to enter the network key or password the keyboard only enters letters not numbers.  How do I switch to numbers?  I can pick the network but not enter passcode .   When I try it locks up and can not be shut off.  I have tried both having the printer connect by cable to computer and not connected.  It prints fine but I can not find the ink levels since it says it is not connected to computer.  Which should I do connect it by cable or not?  I am using a pc not a notebook. 


Keep pressing the same button over and over and watch the magic.

‎07-19-2014 01:08 PM

HP Recommended

I was able to enter the password for the wireless settings but it still says my device is not connected and I can not find out the ink levels.

‎07-19-2014 01:10 PM

HP Recommended

Now that you are connected run the CD and follow the installation.

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