How do I delete my HP OfficeJet 3830 printer files & folders cleanly so I can reload them afresh?

[Merryl22]

The recent security update (March 2022) took me by surprise and the manner of questioning alarmed me.  I managed to enter the wrong detail - I said my PC connected to the printer via wifi but they actually connect to each other via a USB cable.  So now my PC and printer aren't speaking!  I found HP's Virtual Assistant to be of no help at all, so I contacted Microsoft Support.  They advised me to delete my printer software and reload it (they provided a link to HP's appropriate page).  I'm just rather nervous of deleting all my HP folders and files.  Is there a way of safely deleting all HP software and drivers so I can make a clear start in downloading the printer software afresh?  I have already deleted the security update but that didn't get them communicating again.  Any advice on how to safely delete all the HP files would be welcome.

[ferRX · Accepted solution]

Hi @Merryl22 

.-.-.-.-.-.-.-

1. Try with the steps shown in the next video:

2. Then restart your computer.

3.  Install again your Officejet drivers from the next HP link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri...

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[Merryl22]

Hi FerRX, 

Thanks so much for replying to my printer problem - it was great to know there was help out there.  My printer is working again at last.

All the very best,

Merryl22

[ferRX]

Great 😊is nice to know your printer is working again !

Happy printing time !

Best regards, 

ferRX.

[BillGrant44]

Thank you for the information on deleting a driver, now how do I reload the new driver? 

[ferRX]

Hi @BillGrant44 

-.-.-.-.-.-.-

Install again your Officejet drivers from the next HP link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-3830-all-in-one-printer-seri...

...on that link when you open the page click the Download Now button.

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[SofiaML]

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