• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 09:46 AM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I have an HP EliteBook.  It does not use a CD - I have to download software and drivers from the internet.  I bought an HP OfficeJet Pro 8710.  I was able to install the printer drivers and I print fine with the wireless connection.  However; I cannot scan to my laptop.  I must scan to a flash drive, which is very inconvenient for me.   

 

From the screen on the printer:  When I select "Scan to Computer" I'm prompted to open the HP Printer Software and select "Scanner Actions" then select "Manage Scan to Computer".   I do not have HP Printer Software on my laptop.  I only have the printer drivers - there is nothing for scanning. 

 

Everything I've looked for online is giving me printer drivers.  Where can I download the correct software so that I can scan to my laptop?   

1 REPLY 1

‎02-20-2017 10:00 AM

HP Recommended

@HokeyReligions

 

HP OfficeJet Pro 8710 All-in-One Printer series Full Feature Software and Drivers

 

http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-s...

 

HP Print and Scan Doctor for Windows

 

This updated version of the HP Print and Scan Doctor adds support for Windows 10.

 

http://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-s...

 

REO

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.