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‎12-02-2016 06:20 PM - last edited on ‎12-02-2016 06:31 PM by Retired

HP Recommended

How do I get my office jet 4500 printer back online to print?  I use a usb cable. 

1 REPLY 1

‎12-03-2016 03:12 PM

HP Recommended

@com2,


Thank you for visiting the HP Support Forums and Welcome. I have read about your HP office jet 4500 printer going offline.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

 

For Windows OS try these troubleshooting steps.

  • Reset the printer and check the connection status.
  • Reinstall the printer using HP Printer Assistant

Click here for the document which you can refer.

 

For Mac of try these steps.

  • Check the connection between the printer and the Mac.
  •  Reset the printer.
  • Remove multiple printers from the printer list.
  • Reset the printing system.

Click here  for the document which you can refer.

 

Thanks for being a part of the HP community.
Please let me know if this helps resolve the issue by marking this post as "Accept as Solution".
If you require further assistance, let me know and I will gladly do all I can to help.
If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

Sandytechy20
I am an HP Employee

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