How do I get rid of the lines that appear across my photos when I print them?

[howdysmom]

Lately when I print photos with my HP Photosmart premium  C410 printer, I get lines across the photo.  What causes this and how do I fix it?  I have cleaned the printheads.

[Daniel_L]

Hey howdysmom,

You may want to take a look at this article to get thsi issue resolved;
http://support.hp.com/us-en/document/c01622189

Alot of the time the glass scan strip and white plastic strip need to be wiped/cleaned to fix the issue. I'd still recommend going through the other steps though!

Hope this helps!

[howdysmom]

This is good stuff, but it does not happen when I copy, fax or scan...just when I print photos.

[Daniel_L]

Oh!

You may want to try a printer alignment since you already cleaned the printheads.

• Load plain white paper in the input tray.
• On the product control panel, press Setup ( ).
• Press the Down Arrow button ( ) to select Tools , and then press OK .
• Press the Down Arrow button ( ) to select Align Printer , and then press OK .
  The product aligns the printheads. When the alignment is complete, the product prints an alignment page.

[howdysmom]

Thanks for the help.  What I found to be the problem was THE PAPER!!!!  Although I was using HP premium paper, the problem went away when I used card stock.  Go figure.

[Daniel_L]

Glad to hear you got it fixed! Post back if there's any other issues, friend!

[1BERYL]

1.

[Duane_D]

Hi!

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