How do I hard reset the HP Photosmart 7520

[brockman]

can someone please advise how I do a hard reset on this printer.. just purhcased and constantly engaged as "Now printing" and cannot get it off this....

[Dragon-Fur]

Brockman,

Welcome to the HP Forum.

Here are a couple of things to try:

Power Reset

This is from the Printer's Support Troubleshooting > Solve a Problem > Power Issues Section:

The HP Printer Won't Turn On or Respond When the Power Button is Pressed

• Jump down to Solution Four > Reset an External Power Module

Be Aware:  You will need to re-enter the necessary information for your wireless setup and other parameters after a Printer Reset.

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Printing, Printing, Printing...

Assuming Windows Operating System

If there are ghost jobs in the print queue, you can try clearing the print folder and restarting the print queue.

The direct approach:

1.    Open a Windows Explorer (called File Explorer in Windows 8.x)

2.    Navigate to folder: C:\Windows\System32\spool\PRINTERS  **

3.    Delete any files you find in the PRINTERS folder

** When you try to click into the PRINTERS folder, you will get a warning about permission, Click through and / or enter the Administrator level password to gain access to the folder

Restart the spooler:

Control Panel > icon view > Administrative Tools > Services >

Click on "Name" to sort by this column >

Scroll down and look for Print spooler > Highlight Print Spooler >

Click Restart the service

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