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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-14-2017 10:22 AM

HP Recommended
Product: HP Envy 5640

The black ink cartridge for my instant ink account has run out and I don't have a new one to replace it with.

According to my account I should have had another delivered in March but I don't appear to have received this.

I do not see any way to ask for a replacement online.

Do I have to ring up to order one?

 

 

2 REPLIES 2

‎05-14-2017 10:53 AM

HP Recommended

Hi,

I suggest contating HP Instant Ink support by filling the form below:

https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

 

Note: click Change Country if you are not from the United States.

 

Once filling the form a case number with the contact details will be provided.

 

Regards,

Shlomi



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‎05-14-2017 11:13 AM

HP Recommended

Hi Shlomi,

 

Thank you for your message.

I did fill this form in but I didn't get a number.

I just got a page to say that for my issueI have to use the chat or phone options (but that both of these ar currently unavailable.

 

Matt

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