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‎10-02-2013 03:40 AM

HP Recommended

Hello,

I would like to know how to perform a full reset of my HP OfficeJet Pro 8500A Plus (CM756A) printer.

I get the error message that there is a paper jam but there has never been a paper jam. I would like to try a full reset before trying to repair it (what will probably cost me more than to buy new one).

Thanks a lot.

3 REPLIES 3

‎10-02-2013 03:51 AM

HP Recommended

Hi,

 

Please try:

 

  • Turn the printer off with the front panel button 
  • Disconnect the power cord from the product, and then wait 20 seconds.
  • Press and hold # and 6 (or 9) while reconnecting the power cord.
  • Wait 10 seconds, and then release both buttons. The product resets and prints an alignment page.

You can also try:

 

   http://www.out-of-warranty.com/three-ways-to-reset-the-hp-officejet-pro-8500a-e-all-in-one-printers/

 

Regards.

BH
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‎10-02-2013 03:54 AM - last edited on ‎02-24-2017 10:22 AM by HP Administrator

HP Recommended

How to reset the printer


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‎10-02-2013 10:14 AM - last edited on ‎02-24-2017 10:23 AM by HP Administrator

HP Recommended

Untitled.jpg

Hi OliT,

 

Follow the steps in the document below, and then let me know what you find out?

 

'Paper Jam' Message Displays on the Printer

 

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
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