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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2016 07:01 AM

HP Recommended
Product: HP Photosmart 4680

I am getting this message when I try to print on my HP Photosmart 4680 "clean ink stains from printer" .  How do I do this?  Thanks!

2 REPLIES 2

‎05-18-2016 07:29 AM

HP Recommended

Hi,

 

If the ink stain is fresh, water should be sufficient to clean it and if it's dried in an alcohol might work better.

 

There may be ink blocking a sensor somewhere - check around the inside of the printer for ink staining. There may be a paper sensor inside the printer facing downwards.

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‎05-18-2016 07:38 AM

HP Recommended

Hi, while I've not seen this particular error before, instructions for cleaning your Photosmart can be found here:

Cleaning the Outside of the All-in-One

Hope this helps!

I work for HP.
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