How do I submit a warranty claim for a printhead?

[Wickwick]

I got about 20 pages of printing out of my new printhead. A C9381A for an L7580 inkjet printer. The expiration of the warranty on the metal foil package is 2018. However, I can't find any information on how to actually submit a claim. The best I can find is this article :http://support.hp.com/us-en/document/c00206040 that doesn't have any of that sort of inforation.

Any help is appreciated.

[A4Apollo]

Hi! @Wickwick, Welcome to HP forums.

I understand that you have printhead issues with your printer.

Don't worry I'd like to help you out.

Do you get any print head errors on your printer?

If you need any assistance in troubleshoot, I can try to help you out.

Refer this article to troubleshoot print quality issues on your printer.

If you want to get the print head replaced you have to contact HP phone support and get the replacement.

Link to contact HP.    

Have a great day ahead! 🙂

[Wickwick]

I get the following error message when I start my printer.

"The following printhead(s) has a problem: Black/Yellow [k/y]"

This is the same error I had before I replaced the prinheads. The new heads worked for about 20 pages before the error returned.

[A4Apollo]

@Wickwick, I'm glad to hear back from you.

As you mentioned even after replacing the print heads the issue still persists.

Try cleaning the print heads and check if it helps.

If the issue still persists, you have to contact HP phone support and get the printer repaired.

Have a pleasant day ahead! 🙂