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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2016 12:04 PM

HP Recommended
Product: OfficeJet 5740
Operating System: Microsoft Windows 10 (64-bit)

Trying to install the drivers/software for the OfficeJet 5740 on a Win10 machine and it is saying that serscan.sys is missing. I don't have the original Windows disc. Where can I get this file so I can use this printer?

Note: I was able to install on my laptop just fine, but not my desktop.

2 REPLIES 2

‎04-12-2016 12:31 PM

HP Recommended
 
Welcome to the HP Community.

 

I understand you are getting a "serscan.sys is missing" message when you try to install the drivers for your HP Officejet 5740. I will do my best to help.

 

Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. Please try out all of the steps and get back to me with the results. 
 
 
If you are still experiencing the issue after trying the solutions presented, I recommend you contact Microsoft for further assistance.
 
 
If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.
 

I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

‎04-13-2016 09:58 AM

HP Recommended

This is a problem specific to HP, and required by HP software.

Hi Scott,

 

Thanks for the update on the issue. I truly appreciate your efforts in resolving the problem.

The steps you updated will help other community members to solve their similar issues. However, the issue that you are facing is specific to HP driver. You may check the following articles for similar issues, as this issue is seen in Windows versions other than Windows XP as well.

 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Missing-serscan-sys-on-Windows-Vista-H...

 

Apart from that, HP would be able to provide you a better answer, so as to what this component is used for. Hence I would suggest you to get the query addressed by HP.

 

In addition to that, please feel free to reply, in case you face any other issues with Windows in future. We'll be glad to assist you again.

Regards,
Sahil Bali
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