• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-29-2012 04:28 PM

HP Recommended

I also was told by Tech Support that no replacement printheads were available and was asked if I'd like to be transferred to the sales dept.  Hmm... I passed on that opportunity and dug a little deeper.  Go into the HP website and look for the part on your own.  For my Officejet 6500 e709n it was part # CN643A and it was in stock.   It took 3 - 4 days for standard delivery. 

 

 

‎01-30-2012 06:03 AM

HP Recommended

Hi hiker1659,

Yes you're right, some printheads can be purchased at the HP Part Store (link below)

 

http://h20141.www2.hp.com/Hpparts/Default.aspx?mscssid=4722C42ECEAB46E49A3358A4A80FAFA2

 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27

‎01-30-2012 07:12 AM - last edited on ‎04-18-2016 04:14 PM by HP Administrator

HP Recommended

Usually if the printer is in warranty the printhead will be replaced without any cost. Before you buy the printhead call up technical support once.

 

However try these steps if the printer is out of warranty

 

http://support.hp.com/us-en/document/c01661383

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

‎04-17-2012 06:36 AM

HP Recommended

So annoyed to hear I can't replace the printerhead on my Photosmart Plus. Why is there no stock for what seems to be a common fault on these machines?

‎04-17-2012 07:29 AM

HP Recommended

Please call our technical support. If the printer is in warranty you will surely get the printhead replaced. Seems to be quiet common issue with these photosmart series printers but however after the printheads been replaced most of the issues have been resolved. Please care to call

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.