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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-02-2022 05:05 PM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

The printer just started displaying "There is a problem with the printhead.  Event Code 62-80-13"  How is this fixed?

Category:
2 REPLIES 2

‎07-05-2022 06:06 AM - last edited on ‎05-02-2023 01:47 PM by

HP Recommended

@Skiingcpa, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Make sure you are using HP inks.

 

Kindly perform the steps mentioned in this document - https://support.hp.com/us-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/model...

 

If the issue persists,

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

‎01-31-2023 10:24 AM

HP Recommended

Hi,

Please follow the steps mentioned below.

 

  • Reset the printer
  • Reset the printer to try and recover from printer failures.
  • With the printer turned on, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Reconnect the power cord to a wall outlet and to the printer

 

NOTE: HP recommends plugging the printer directly into a wall outlet.


If this does not work, kindly follow the remaining steps from the link click here

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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