How to change the HP Scan printer selection

[Smith3]

Just upgraded to the 8710 from the 8600 - when I go to select HP scan, it only shows me the 8600 and not the 8710.  How do I add the new one and delete the old one?  Must I re-load HP scan to my Mac?

[Dvortex]

Hello, @Smith3 - Hope you are well!
 

Thank you for stopping by HP Support Forums. I am glad to assist you!

Yes, you need to reinstall the printer drivers. Follow the below steps:

• Uninstall the old printer drivers first. Follow the steps mentioned here: http://hp.care/2cKwLyC
• Now run the Apple Software Update. Check here for steps: http://hp.care/2cNgw3C
• Restart your computer and printer.
• Click the Apple menu icon, and then click “System Preferences”.
• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
• Right-click the blank space in the Printers list, and then click “Reset printing system”.
• Click “Reset” in the confirmation window.
• Enter an administrator username and password, and then click “OK”.
• Wait until the printing system is reset and no devices show in the Printers list.
• Now click the “Add button” (+).
• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
• Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)
• Now try to scan.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

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