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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2012 09:09 PM

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I have the HP Deskjet 3000 and i just got a new modem and router and I can't figure out how to connect my printer. Somebody help please!

20 REPLIES 20

‎04-10-2012 09:57 PM

HP Recommended

It would help to know what operating system and router.  Nevertheless, let's try this:


If Windows, go to Control Panel > Printers and delete all instances of thsi printer.

 

Next, go to Start > All Programs > HP > [your printer model] > Add a Device.  Follow the instructions.  Make sure a USB cable is NOT connected when you start this process.  The software will ask you to connect a USB cable during the re-installation. 

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‎07-02-2013 09:02 AM - edited ‎07-02-2013 09:03 AM

HP Recommended

How about on a Mac computer with a new Verizon 'D-Link' router? I've tried for a while now, after installing the software CD again and trying to run the install steps, but it can never find my device: HP Photosmart C4780. I have the USB cord but it still does not connect. 

 

Thanks

‎07-02-2013 09:46 AM

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What version of OS X?

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‎07-02-2013 10:05 AM

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10.6.8

‎07-02-2013 05:10 PM

HP Recommended

Before you start, restart your router by pulling its power plug momentarily.  Also, on the front of the printer go to Setup [Scan] > Wireless > Restore Defaults.

 

Next do not use the CD (never use them if you can help it), download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.

 

Make sure the printer is NOT connected by USB when you start this process.  Eventually the software will ask you to plug in a USB cable temporarily.  Do not do so until the software asks you to do so.

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‎07-03-2013 06:26 PM

HP Recommended

I did all that you told me, and even so, when I finally do get to the step in the installing software where I am prompted to find the device I want, and to then plug in the USB, it still does not find the device. Screen shot 2013-07-03 at 8.24.19 PM.pngScreen shot 2013-07-03 at 8.25.40 PM.png

‎07-07-2013 03:55 PM

HP Recommended

I would guess that your new router does not support Bonjour, which your Mac needs to install and use the printer.  Have you contacted Verizon about it?

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‎04-02-2014 05:50 AM

HP Recommended

i had a new Telstra modem installed and now printer HP 6520 does not work  

‎04-02-2014 08:43 AM

HP Recommended

Replacing your wireless router try here.


http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

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