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‎08-14-2022 12:27 AM - last edited on ‎08-16-2022 05:08 AM by Retired

HP Recommended

I also need a factory reset defaults instructions please.  Nothing seems to clear the 71.02.4A error.  I have new cartridges and plenty of paper.  Hangs at print alignment page.  HP Smart reports all cartridges 100% and says "Printer Failure".  Scanner works.  When I send it a print job, I hear it moving the cartridge tray, then nothing happens.

HP OfficeJet Pro 8025 All-in-One

HP75A614.lan

Product no - 1KR57A

Serial no - [Personal Information Removed]
version - MALBECPP1N001.2129A.00

 

Please advise

Thank you

 

 

 

 

We can perform a factory defaults on the printer to resolve the issue

‎08-14-2022 01:04 AM

HP Recommended

yes

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