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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-23-2016 09:03 PM

HP Recommended
Product: HP 4500 all in one
Operating System: Microsoft Windows 10 (32-bit)

My printer will not print and indicates a carriage jam and tells me to open door and a clear carriage jam but there is nothing there and there is no paper jam. I have tried unplugging the machine, restarting it, yada yada - i think it may just need a good ole factory reset!

 

Help!!!

3 REPLIES 3

‎10-23-2016 09:33 PM - edited ‎10-23-2016 09:34 PM

HP Recommended

Hi,

 

What is your HP 4500 (HP has few classes of printers using same code: 4500). The following steps are for Officejet 4500

 

  • Unplug the power cord from the HP All-in-One.
  • Wait for 20 seconds.
  • Press and hold # and 6 while plugging in the power cord to the HP All-in-One.
  • Release the buttons after the HP All-in-One starts up.
  • The HP All-in-One will now be reset to factory defaults.

Regards.

 

BH
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‎10-23-2016 09:50 PM

HP Recommended

dude - there is no # and no 6 button on a 4500 all in one!

‎10-23-2016 11:05 PM

HP Recommended
@DocHarmony wrote:

dude - there is no # and no 6 button on a 4500 all in one!

Hi,

 

Then what is your HP 4500 (HP has few classes of printers using same code: 4500). The following steps are for Officejet 4500

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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