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‎03-24-2017 11:17 AM

HP Recommended
Product: GT-5820
Operating System: Microsoft Windows 10 (64-bit)

I am having problems scanning as absolutely nothing happens when I click to scan.

I wanted to make sure there are no connection issues & need the IP address.

I am furious HP doesn't offer tech support for my printer; it is only 5 months old.

Thanks.

3 REPLIES 3

‎03-24-2017 11:41 AM

HP Recommended

Press the Wireless button and the Information button at the same time.

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

‎03-24-2017 02:45 PM

HP Recommended

I did that & get a Network Configuration report; have no idea where to find the IP #?  Thanks.

‎03-24-2017 04:38 PM

HP Recommended

If the device is wifi connected, in the "section 802.11 Wireless", look for IPv4, IP Address, it should say something like 192.168.xxx.xxx

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
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