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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2016 08:38 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I tried to set-up some data of my printer through its IP address which is 192.168.1.140. Under this web service, it requested me username and password. I don't remember that I have those printer related credentials. I tried to use my computer and router's passwords, but failed. Where to find the username and password of my printer?

10 REPLIES 10

‎09-10-2016 09:24 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Are you able to "Restore to Factory Defaults" to clear the printer's webpage settigns?

 

Let us know if that works!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎09-10-2016 10:29 AM

HP Recommended

 

Thank you for the quick reply. I retored the factory default on the printer's square screen and it still presented the same request. Pleaes review the attached picture. Thanks!

 

 

 

envy 4500 login issue.png

‎09-10-2016 12:22 PM

HP Recommended
Maybe try a combination of "Admin", "admin", and "password". I belive most of the times it's admin as the username and leave the password field blank.

‎09-10-2016 12:31 PM

HP Recommended

Theoretically these credentials should be my router wireless access point because I connected my printer to the router’s wireless. But it didn’t work to use them for the login.

‎09-10-2016 12:45 PM

HP Recommended
Wait, you are trying to log onto your printer using your browser? This has nothing to do with your router. Your printer and router have different access passwords. Normally, it it wasn't configured before, it's "admin"or something like that. Did you try that out?

‎09-10-2016 01:04 PM

HP Recommended

I did all the combination, admin & (blank), admin & password, admin & admin, Admin & (blank), Admin & password, and Admin & admin. None of them work.

‎09-10-2016 01:13 PM

HP Recommended

Your point about the message from the browser is good. However, after I input those credentials wronly, there was an error message for checking the network. Please see the photo. That's why my guess was focus on the wireless network.

 

envy 4500 login issue1.png

‎09-10-2016 01:25 PM

HP Recommended
Hmm, than Imm out of ideas. The photo is unfortunately not loading for me. It's just a yellow triangle but that might be just me and my internet connection.

‎09-10-2016 01:34 PM

HP Recommended

Thank you Lucarus, maybe we just wait for printer experts to give us more advanced opinions. Have a nice weekend!

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