How to replace HP printer with a new HP printer

[WBDon]

I just bought an HP Officejet 6978 to replace my current HP Officejet 8000 Wireless in order to take advantage of the new ink subscription program.  My question is: should I first remove the current printer, driver and software before installing the new printer or go ahead with the new install and then remove the old device, etc.?  Any tips would be greatly appreciated.  Thank you,

Don

[Dragon-Fur]

@WBDon

If you are no longer using the 8000 printer, uninstall the printer programs from Programs and Features > reboot / restart the computer and log in

Download a copy of the Full Feature Software (for the 6978) > save the file to your Downloads folder > Double-Click on the file to start the installation.  When the installation appears to have completed, reboot / restart the computer and log in to allow the last part of the install to complete.

Website Support Driver / Firmware / Utils:

HP OfficeJet Pro 6978 All-in-One Printer

Full Feature Software:

HP OfficeJet Pro 6970 All-in-One series Full Feature Software and Drivers

Your User Guide

Dragon Document - Help, suggestions, and examples:

Install Full Feature Software - Printer

Operating System recently migrated to Windows 10 and / or to re-install the printer software:

1. If using a USB cable to connect the printer and computer, disconnect the cable
2. Create a Restore Point
3. Reinstall / Update your PDF Reader (Adobe Reader DC / Foxit)
4. This works best if the computer's Windows (10) Updates are current - check if you are unsure
5. Update your HP Drivers (or other vendor computer) - printer software likes updated Drivers
6. Verify / Switch-on Network Discovery and Print Sharing
7. Open Printer Website Driver Support Page >
8. Download a fresh copy of the Full Feature software >
9. Remove existing Printer Software from Programs and Features / Apps and Features / All Apps / Devices and Printers >
10. Shut down the computer > boot, and log in >
11. Install Full Feature Software (find in your Downloads folder > Double-Click on the file) >
12. Restart the computer and log in to finish the installation

Document Section(s) of interest include:

• Start Here: HP Print and Scan Doctor – Help Resolve Printer Issues
• Preparation
• Extras, Advice, and Cool Stuff > HP Information, Diagnostics, and Installation Help
• Create a Restore Point
• Remove Printer Software (two parts)
• Download and Installation
• Embedded Web Server (EWS)
• Windows 10 Updates (check)
• Restart Everything
• Network Discovery and Print Sharing
• Add a Printer
• Scan Program Options **

** Cool stand-alone scan programs

Scanning Program Options

Document Sections Include:

HP Extended Scan  – Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

And others…

When you see a Post that helps, inspires, provides fresh insight,

or teaches you something new, click the Thumbs Up on that Post.

Fixed / Answered? Click that post Accept as Solution to help others find Answers.