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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
hp photosmart d7160 printers
Microsoft Windows 7 (64-bit)

I have one D7160 printer LED screen Error message" Turn power off then on again". I did it but it apears again. Can any body help! 

1 REPLY 1
HP Recommended

Hi! @Frankho, Thanks for stopping by HP forums!

 

I understand you need to know how to restore the printer back to factory settings.

 

Don't worry I'd love to help you out.

 

Did you make any changes to your printer?

 

As you mentioned you are getting error Turn power off then on again on your printer.

 

Try the steps recommended below.

 

Press the Power button () to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button () to turn it on.
If the error message does not display, proceed to the next step to reconnect the data cables and devices.
If the error message displays again, skip to the solution to check the power connections.
If a different error message displays, search for another document that addresses the exact message you see.

 

Also, try the steps recommended below to restore printer back to factory settings.

 

From the Printer menu
Press the home button to access the home screen. 
Select Settings
Under settings 
Select Restore Factory Defaults

 

 

Refer this article to further troubleshoot Turn Power Off then On error message on your printer.

 

 

Let me know if this works!

Have a great weekend ahead! 🙂

 

 

 

A4Apollo
I am an HP Employee

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