How to return a defective ink cartridge

[PMW3]

How do I get a refund for a defective ink cartridge that was purchased at a major retailer who will not take back an opened defective cartridge. The cartridge is new and it caused an error message on my 4500 Series printer.  I replaced it with another new cartridge and that one worked.  It seems that once you spend a major amount on ink and it doesn't work you're basically 

sol.

Thanks for any solitons you may have.

[sandytechy20 · Accepted solution]

@PMW3

Welcome to the HP support community.

I understand that you want to return the cartridge.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PMW3]

Thank you so much I will certainly try this.

[sandytechy20]

@PMW3

You are welcome.