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- How to stop low toner pop up messages

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04-18-2015 11:41 AM
My printer keeps sending pop up notiifcations saying toner is low when there is 30% left in the cartridge. How do I stop the pop up messages appearing on screen?
04-20-2015
02:24 PM
- last edited on
03-14-2017
04:38 PM
by
OscarFuentes
Hi @LiamB1 ,
I see that you would like to stop the low toner pop up messages. I would be happy to help you.
Please follow the steps from my co-workers @Sunshyn2005 post.
From the Printers and Scanners window, click on the printer on left hand list. Then follow the rest of the steps from this post. Pop up windows.
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
Feel free to click the Thumbs up button below if this helps.
Thank You.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
04-23-2015 11:38 AM
04-23-2015 02:09 PM
Hi LiamB1,
Thanks for letting me know.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet 100)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in.
If you are still having issues, please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
If you still can't save the settings in the HP Utility, the software may be corrupted. I would suggest to uninstall and reinstall the printer software.
What is the full name of the printer you have?
How is the printer connected? (USB/Ethernet/Wireless)
Please let me know the outcome.
Thank You.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
