How to unblock my printer HP office jet Pro 8610

moiseswcasa · ‎03-19-2017

THE FEATURE HAS BEEN LOCKED BY YOUR ADMINISTRATOR OR THER PERSON TO SET UP THE PRINTER.

I AM THE ADMINISTRATOR AND I DONT LOCKED. WHY CAN I DO

Bob_Headrick · ‎03-20-2017

If the printer is still available on the network then enter the printer's IP address in your browser. This will open the printer's Embedded Web Server (EWS). From the EWS click Settings, Security, Access Control, then enable or disable appropriate settings. You may also want to review the Administrator Settings.

If network access is blocked then from the front panel click Settings, scroll down to the bottom to Factory Reset. Pressing the factory reset will reset the printer, you will need to set it up again.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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moiseswcasa · ‎03-24-2017

in the front panel the factory reset is locked by the Administrator.

I am conected wired and the printer is working perfect, I can print fom my Ipad, the fax is the only utility that is not working.

Sorry for my english is not my lenguage.

Moises

Bob_Headrick · ‎03-24-2017

I will forward your information on to an HP Expert that should be able to send you some reset instructions that would override the administrator lock.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

greenturtle · ‎03-24-2017

Hi,

Thanks for using the HP Forums.

Have send you a private message to do a Semi-Full reset of your printer, please look for it in the top right hand corner of the HP Forum page (envelope icon)

Let us know if that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

steph1998 · ‎04-22-2017

I set an administrator password and it's not working to unlock administrator features on my printer. Also , I'm not sure what my username was. I need to find out how to reset my printer to factory default or completely restore all my settings. Any help would be appreciated.

greenturtle · ‎04-23-2017

Hi @steph1998,

Thanks for using the HP Forums.

Have send you a private message for a seim full reset, please look for it in the top right hand corner of the HP Forum page (envelope icon)

Let us know if that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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