• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-13-2016 06:09 AM

HP Recommended
Product: officejet 4635
Operating System: Microsoft Windows 10 (32-bit)

My Officejet 4635 is not connecting. I reinstalled and my laptop doesn't find the printer and printer says not connected.. I ran the Scan Doctor (PSDR) and that didn't fix it either.  How do I update IP address and where do I find IP address?

2 REPLIES 2

‎01-13-2016 07:02 AM

HP Recommended

Hello,

 

Please try the below steps...

 

  1. Double click on Printer Icon located on Desktop to open Printer Assistant.
  2. Click on Utilities located on top.
  3. Click on Update IP Address, User Account Control window will show up, click Yes on it to continue.
  4. "Update HP Software with Printer IP Address" window  will be displayed.
  5. Key in the IP address in the "Printer's current IP address:" box and then click TEST, and then Save button .

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

‎01-13-2016 07:28 AM - last edited on ‎10-16-2023 08:14 AM by

HP Recommended

@clueless4

 

Try setting a STATIC IP.

 

https://www.youtube.com/watch?v=SCnYyq80V9g

 

REO

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.