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Gomanje-2001
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Message 1 of 4
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Hp 4645 fax not receive

HP Recommended
Hp ink advantages 4645
Microsoft Windows 10 (32-bit)
My printer have fax
Sending fax is working good
Receiving fax is not working.
When the machine start ringing. For new receiving
The machine open the line and close it immediately.
I tried hard reset to the machine. It didn't work
Help please help
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The_Fossette
HP Support Agent
HP Support Agent
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Hi @Gomanje-2001

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and I understand that you are having issues receiving the fax.

 

I’d love to help!

 

Follow the steps in the below article for the printer can send faxes, but cannot receive faxes.

 

http://hp.care/2nxpgy1

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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Gomanje-2001
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hello

i fowled all instructions in last document  

it did not work

i need to say something i noticed

when the printer start ringing to receive fax.

at the moment of piking up line to start connecting 

it close the line .

i Connected telephone to the same line to hear the sound of communication on

a few seconds after picking the line on it tern it off agein

i don`t understand why

pleas help

 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,569
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Hi @Gomanje-2001

 

Follow below steps and send me the results.

 

  1. If the printer is off, turn on the printer, and then check the status of the printer.

    • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

    • If the printer goes to an idle state after its startup routine, it might be online.

    • If the computer still shows the printer as offline, continue using these steps.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the printer power cord from the wall outlet.

  4. Wait at least 60 seconds. Restart the computer while you are waiting.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button to turn it on.

  8. Make sure the printer is connected to the computer or the network.

    • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

    • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

      Figure : Connect the cable to the printer and to the router

      Connect the Ethernet cable to the printer and to the router
    • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

After performing the above steps, run a fax test to make sure that the fax is set up correctly.

  1. On the Home screen, press the Down Arrow () to scroll to Fax, and then press OK.

  2. Press the Down Arrow () to scroll to Settings, and then press OK.

  3. Press the Down Arrow () to scroll to Advanced Settings, and then press OK.

  4. Press the Down Arrow () to scroll to Fax Reports, and then press OK.

  5. If necessary, press the Down Arrow () to scroll to Fax Test Report, and then press OK.

  6. Wait while the printer prints the test report.

  7. Review the report.

  • If the report indicates the printer passed the test, the printer is ready to send and receive faxes.

  • If the report indicates the printer failed the test, review the report for more information about fixing the problem.

Let me know how it goes.

 

 

The_Fossette
I am an HP Employee

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