My printer have fax Sending fax is working good Receiving fax is not working. When the machine start ringing. For new receiving The machine open the line and close it immediately. I tried hard reset to the machine. It didn't work Help please help
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If the printer is off, turn on the printer, and then check the status of the printer.
If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
If the printer goes to an idle state after its startup routine, it might be online.
If the computer still shows the printer as offline, continue using these steps.
With the printer turned on, disconnect the power cord from the printer.
Unplug the printer power cord from the wall outlet.
Wait at least 60 seconds. Restart the computer while you are waiting.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Make sure the printer is connected to the computer or the network.
Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is on and steady.
Wired network connection: Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink.
Figure : Connect the cable to the printer and to the router
USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.
After performing the above steps, run a fax test to make sure that the fax is set up correctly.
On the Home screen, press the Down Arrow () to scroll to Fax, and then press OK.
Press the Down Arrow () to scroll to Settings, and then press OK.
Press the Down Arrow () to scroll to Advanced Settings, and then press OK.
Press the Down Arrow () to scroll to Fax Reports, and then press OK.
If necessary, press the Down Arrow () to scroll to Fax Test Report, and then press OK.
Wait while the printer prints the test report.
Review the report.
If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
If the report indicates the printer failed the test, review the report for more information about fixing the problem.
Let me know how it goes.
The_Fossette I am an HP Employee
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