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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-05-2017 01:56 AM

HP Recommended
Product: Hp C6180 All-in-one
Operating System: Microsoft Windows 7 (64-bit)

Hello, I have a c6180 printer. 1-2 seconds after the loading screen comes up and closes when logging in to the HP printer. I'm experiencing this issue when I try to open the printer I always. I can't open the printer due to this problem. Waiting for your help.

1 REPLY 1

‎02-05-2017 01:39 PM

HP Recommended

@reelant

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Photosmart C6180 All-in-One Printer and after 1 or 2 seconds at the loading screen, the display goes off. Due to this, you are unable to open the printer. I'd like to assist you with this case.

 

I would like to know the following information to assist you better:

  • Did you make any hardware changes to the printer recently?
  • When yo say that you are unable to open the printer, does that mean you are unable to open printer physically or through the software?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Disconnect the power cable from the printer while the printer is still ON.
  • Disconnect any other cables if connected the printer.
  • Press and hold the printer’s power button for 15 seconds.
  • The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Once you have performed the above steps, please test the performance. If the issue persists then let us reset the printer. I have you a private message with the steps to reset the printer. 

 

I sincerely hope this fixes the issue. Please let me know the results. Cheers!

 

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