Hp Envy 4500 Series ERROR CODE (OXC4EB9343 HWLMICCI2 C)

JojoKhor · ‎01-09-2017

As stated above, my printer has this error code each time I turn it on. I have tried resetting the printer. However, I could not remove both ink catridges as they do not move. I am able to remove the color ink catridge only and disconnect the power cord from the rear of the printer. Then, I waited for 60 seconds and reconnected the power cord. Still, the error message is displayed.

Is there any other possible solution to this?

Thank you

Jeet_singh · ‎01-09-2017

Hi @JojoKhor,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you are getting a '0x' error message on your HP Envy 4500 printer. Don't worry we'll work together to find a solution for you,

Please make sure that the product is connected directly to the wall outlet and not to the surge protector.

First, remove all the ink cartridges and then try to perform a Hard Reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try and check if it works,

If the issue persists, I would suggest you check if there is any latest firmware update available for your printer, using this link.

For more details, please follow the steps suggested in the support document - Click here

If the issue persists, I would suggest this to be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

JojoKhor · ‎01-10-2017

Hi @Jeet_singh,

Thank you for your feedback. I really appreciate it.

I did what you have suggested (Solution 1- Hard Reset, 2- latest firmware update, 3- HP phone support). However, according to HP phone support, there is something wrong with the hardware. Thus, the solution being given to me is to buy a new printer if there is no more warranty for my product because according to them, the price to repair exceeds the price of the printer.

Honestly, I feel very disappointed. I really like this product and I have just used it for more than one year. The previous HP printer that I have lasts very long and still workable until now.

Nevertheless, I have not given up on fixing or repairing it.

Hope you have a blessed day ahead.

Thank you.

Jeet_singh · ‎01-10-2017

Hi @JojoKhor,

Thanks for replying,

I appreciate your time and efforts,

I understand you have followed the steps suggested and still having the same issue, this shows an issue with the printer hardware. I would suggest you contact HP phone support to get service upgrade options.

Let me know if you require any further assistance, I'll be more than happy to help.