Hp Envy 7645 won't print wirelessly

[Mo79]

Unable to find printer.

The IP address entered is either incorrect or it is from a different wireless network that has the same name as your network. Please confirm that your printer actually has this IP address or enter the correct address below and click Search.

I have a linksys AC1900 model ES6900 router. I have try for over 3 weekends to get this to work. I have try the HP troubleshoot and nothing works. The reason I brought this printer is because my husband needs the fax for his business.

PLEASE SOMEONE HELP BEFORE I GO BALD!!!!!!!

[greenturtle]

Hi,

Thanks for using the HP forum.

Here's some wireless troubleshooting steps ;

Solve wireless problems

1. Make sure the printer is not connected to the network through an Ethernet cable

Wireless does not work if the printer is connected to the network through an Ethernet cable. Disconnect the

Ethernet cable from the printer.

1. Make sure the wireless light is turned on

If the blue light on the printer control panel is not lit, wireless might be turned off. To turn on wireless, touch

or swipe down the tab at the top of a screen to open the Dashboard, and then touch (Wireless), touch

(Settings). Touch Wireless Settings, and then touch Wireless to turn it on.

If the blue wireless light is blinking, it means the printer is not connected to a network. Use the Wireless Setup

Wizard available from the printer control panel to make a wireless connection. Touch or swipe down the tab at

the top of a screen to open the Dashboard, and then touch (Wireless), touch (Settings). Touch Wireless

Settings, touch Wireless Setup Wizard, and then follow the onscreen instructions.

1. Make sure the computer or the mobile device is connected to the wireless network

Make sure your computer or mobile device is connected to your wireless network. If you cannot connect the

computer to the network, contact the person who set up your network or the router manufacturer; there might

be a hardware issue with the router or computer.

1. Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then printer.

Sometimes, turning off devices and then turning them back on helps resolve network communication issues.

If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this

order: router first, then printer, and then computer

Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website

contains the most complete, up-to-date information about wireless printing, as well as information to help you

prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve

security software issues.

Note: If you are using a computer running Windows, you can use the HP Print and Scan Doctor tool, which can help

solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.

Hope that helps.

[jbert]

I don't believe that this is a network issue because. 1)The printer has a valid IP Address from the router. 2)I can use the scan functions from the HP Solutions Center on the desktop.

[jbert]

Update - I just ran a HP troubleshooting program, Not the print and scan doctor or Support Assistant. It ran through all of it's tests. Towards the end it had me attempt to print a test page. This failed. It then had me print an internal test page, from the printer. This printed. From there it tells me that I need to uninstall the software and reinstall. I have already done this twice.

[greenturtle]

Hi @jbert,

Thanks for using the HP Forums.

Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Let us know if that works!

[jbert]

I Appologize for taking so long to respond. My customer has been out of town for the past week. They should be back this week.