Hp Laserjet 500 M551 error code 98.01.01

[jose_soportetec]

Buen día, me pueden apoyar cuando enciendo la impresora HP LaserJet 500 M551 manda el siguiente error 98.01.01 y no se a que hace referencia.

Saludos.

[Cathy_xu]

Hello Jose,

We would like to encourage that this discussion should be continued in English language as this forums is a English construct-based communities as per the rules of participation (Rules(9) *see below for the url). Your post in English format will definitely help your other fellow participants to well-understand the issues and help you out regarding this.
* /t5/custom/page/page-id/hp.rulespage
HP Forums also supports few other languages for the same where you can select the language option located at the top right side of the EBC main page.

[jose_soportetec]

Good day, I can support when I start an HP LaserJet 500 color M551, sends me the following error 98.01.01 and not referred to this code.

Greetings.

[MiguelDA]

98.01.01 seems to be a formatter issue.  You might need to have this component replaced.

[rk_russelking]

Hi Jose,

I would suggest you to perform a partial clean step and then perform the Firmware udpate thruogh USB thumbdrive(ensure the USB drive is Formatter and it is of 8Gb or below) and then load the Firmware(.bdl file) on to USB.

1. Turn the product on.
2. When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button.
3. Press the Down arrow button to highlight Administration, and then press the OK button.
4. Press the Down arrow button to highlight Partial Clean, and then press the OK button.
5. Press the OK button again.
6. Press the back arrow button to highlight Continue, and then press the OK button.

To update the Firmware, please refer to below Steps.

1. Copy the xxxxxxx.bdl file to a portable USB flash memory storage device (thumb drive).
2. Turn the product on.
3. Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.
4. Press the Down arrow button to highlight Administrator, and then press the OK button.
5. Press the Down arrow button to highlight Download, and then press the OK button.
6. Insert the portable USB storage device with the xxxxxxx.bdl file on it.
NOTE: If the error message No USB Thumbdrive Files Found appears on the control-panel display, you might need to connect the storage device to the external USB connection on the formatter or try using a different portable storage device.
7. Press the Down arrow button to highlight USB Thumb Drive, and then press the OK button.
8. Press the Down arrow button to highlight thexxxxxxx.bdl file, and then press the OK button.
NOTE: The upgrade process can take up to 10 minutes to complete.
TIP: If there is more than one xxxxxxx.bdl file on the storage device, make sure that you select the correct file for this product.
9. When the message Complete appears on the control-panel display, press the back arrow button 3 times.
10. When the message Continue appears on the control-panel display, press the OK button. The product will initialize.
11. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware version was installed.

If the issue still persist, I would suggest to replace both the Formatter and HDD/SSD.

[Ganeshv]

Hello Jose,

perform a Partial Clean

Turn the printer ON .

Press the HP logo that displays in the middle of the screen when you see the “1/8” under the logo.

Press the Down arrow button to highlight Administrator , and then press the OK button.

Press the Down arrow button to highlight Partial Clean , and then press the OK button.

Press the OK button again.

Press the Back button once to highlight Continue , and then press the OK button.

The printer will continue to boot to Ready .

If the issue still persist, I would suggest to replace only HDD and download the firmware and upgrade from usb

I am working in HP

[infant_ruban]

Hello Jose,

 If the printer powers up to the 98.01.01 or "unknown error" and cannot be cleared with a power cycle, perform the following steps.

1.            Perform "format disk" ,while performing format disk the printer setting and data stored  will be lost.

Procedure to perform Format disk

a.Turn the product on.

b. When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button.

c. Press the Down arrow button to highlight Administration, and then press the OK button.

d. Press the Down arrow button to highlight Format Disk, and then press the OK button.

e. Press the OK button again.

NOTE: When the Format  Disk operation is complete, you will need to reload the Firmware

2.            Reload firmware using the printer preboot menu.  If the error clears and printer boots successfully, continue using the printer as normally

3.            If error reoccurs a second time, replace the SSD.

Regards

Reuben               

[Ram_g]

Hi,

Please perform a Partial clean to reload the firmware.

The following are the steps to perform a partial clean:

Turn the product on.

When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button.

Press the Down arrow button to highlight Administration, and then press the OK button.

Press the Down arrow button to highlight Partial Clean, and then press the OK button.

Press the OK button again.

Press the back arrow button to highlight Continue, and then press the OK button.

If the issue persists. Try performing a clean disk and then upgrade the frimware.

Regards,

I am an HP employee