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Honor Student
Posts: 2
Member Since: ‎01-23-2011
Message 1 of 12 (11,702 Views)

Hp psc 2175 Scanner failure and loud clicking noise.

I have a psc 2175 aill in one that started saying SANNER FAILURE TURN OFF AND TURE BACK ON. I turn it off and restart it. When it comes on the scanner light moves about a half an inch and then goes back to it position and starts making a clicking noise. All light begin flashing and SCANNER FAILURE again. Can someone please help me. It was working fine. I hace not changed anything on my computer.

 

It did this before 8 months ago, but it hasn't done it until now.

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Retired
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 12 (11,654 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

Can you make a copy from the front of the printer?  If so, the scanner is OK.  If not, it is dead.

I am employed by HP

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Honor Student
Posts: 2
Member Since: ‎01-23-2011
Message 3 of 12 (11,649 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

No I can not copy anything. It starts doing the noise every time i turn it on. Do you think it is worth fixing.And thanks so much for your time!!

Retired
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 12 (11,625 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

No, its not worth fixing (it will cost more than a new printer) and its dead.  Sorry.

I am employed by HP

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Student
Posts: 1
Member Since: ‎06-18-2012
Message 5 of 12 (10,666 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

I have the same problem on my 2179, does this mean I can't print now as I don't need the scanner?

Retired
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 12 (10,658 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

You should be able to print even with a broken scanner.  You may not be able to make a copy, but printing should work from a computer.

I am employed by HP

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Student
Posts: 1
Member Since: ‎06-24-2012
Message 7 of 12 (10,627 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

Hi. You say "You should be able to print even with a broken scanner. You may not be able to make a copy, but printing should work from a computer."

 

Is this true with psc2510? Mine makes the click noise and then stops without "booting" to ready state. It is a pitty, because it is wireless, and has a great card reader. How can I disable the scanner -if possible- to work with the printer and card reader?

 

Thank you. 

Retired
Posts: 20,467
Member Since: ‎08-19-2009
Message 8 of 12 (10,616 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

I think it is true with any all-in-one, but it has to successfully boot.  I don't know of an easy way to diasble the scannter, sorry.

I am employed by HP

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Intern
Posts: 19
Member Since: ‎08-05-2012
Message 9 of 12 (8,856 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

[ Edited ]

A clicking (grinding) sound coming from the scanner is caused by the scanner head drive belt slipping, most likely because it cannot find it's index position (or home position). Failure to find it's index position (IP) causes the scanner head to eventually hit something solid causing the belt to slip (grind, grind). The scanner establishes it's IP by detecting a white strip on the underside of the glass on the far right.

Why can't the scanner head find the white strip that it indexes on? There are several possibilities, the main electronics has failed, the scanner head has failed, the white strip it too dirty to be detected, or the scanner head bulb and/or mirror are dirty. (A dirty scanner head bulb or mirror is sort of like me trying to see through fogged glasses).

 

followed this link to get to the bottom of the glass http://www.fixyourownprinter.com/forums/printer/14863

 

I have had to clean the printer's white strip, scanner bulb and mirror about every 2 years to keep it going.  The IP sensor must be VERY sensitive to the slightest amount of dust or film of dirt...

Honor Student
Posts: 1
Member Since: ‎05-30-2015
Message 10 of 12 (7,110 Views)

Re: Hp psc 2175 Scanner failure and loud clicking noise.

Thank you! Thats all it was! Easy Free fix!

 Thanks again

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