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‎05-01-2017 01:29 PM

HP Recommended
Product: photosmart 7525
Operating System: Microsoft Windows 10 (64-bit)

Hughes internet says that the reason i can not connect wireless  from their Ht2000W router  to my HP photosmart 7525 printer is HP fault.  Before i upgraded to Gen 5 in Hughes I did not have any problems connecting computer to printer.  After upgrade, printer says invalid password when using router password.  Maybe its HP but i don't think so.  Any help would be appreciated  Walter   

1 REPLY 1

‎05-01-2017 06:27 PM

HP Recommended

Yeah, upgrade to Gen 5 and it's the printers fault.

 

Try this.  Hard reset the new router back to Factory Defaults.  Once done reconfigure the router back to your own settings.

 

Now use the printers Wireless Setup Wizard to connect your printer to your routers SSID and password.   Are you successful?

 

If not, remove and disable all security off the router temporarily.  Now try to connect the printer to the routers unsecured SSID with no password.  Are you successful?

 

If yes go back and add WPA2-AES on the router with a valid password and try again.

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