• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 01:29 PM

HP Recommended
Product: photosmart 7525
Operating System: Microsoft Windows 10 (64-bit)

Hughes internet says that the reason i can not connect wireless  from their Ht2000W router  to my HP photosmart 7525 printer is HP fault.  Before i upgraded to Gen 5 in Hughes I did not have any problems connecting computer to printer.  After upgrade, printer says invalid password when using router password.  Maybe its HP but i don't think so.  Any help would be appreciated  Walter   

1 REPLY 1

‎05-01-2017 06:27 PM

HP Recommended

Yeah, upgrade to Gen 5 and it's the printers fault.

 

Try this.  Hard reset the new router back to Factory Defaults.  Once done reconfigure the router back to your own settings.

 

Now use the printers Wireless Setup Wizard to connect your printer to your routers SSID and password.   Are you successful?

 

If not, remove and disable all security off the router temporarily.  Now try to connect the printer to the routers unsecured SSID with no password.  Are you successful?

 

If yes go back and add WPA2-AES on the router with a valid password and try again.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.