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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2020 08:26 AM

HP Recommended
Product: Color laserJet Pro MFP M479fdw

I have installed HP printer Color laserJet Pro MFP M479fdw 2 days back. But now its showing printer failure. error code 60.02.00

2 REPLIES 2

‎02-20-2020 11:32 AM

HP Recommended

Remove the paper tray and make sure that there is nothing jammmed. Reinsert the tray. You will need to cycle the power after doing this

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‎02-20-2020 06:50 PM

HP Recommended

A 60.xx error is a tray lift or feed error. Check the paper size guides in the cassette tray to make sure they're set correctly for the paper size and not too tight or far from the paper as either can cause the error. They should lock into detent spots that align the arrows for the sizes. 

 

Remove all the paper from the tray and check that it is not bent, folded or damaged and sits in the tray cleanly.

 

Also, you can check inside the slot where the tray goes for any pieces of paper. 

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