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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2017 05:20 PM

HP Recommended
Product: HP Envy 5660 printer
Operating System: Microsoft Windows 10 (32-bit)

When I try to scan a document it acts like it is going to scan and then I get an error message that says scan cannot be completed

1 REPLY 1

‎03-27-2017 06:19 PM

HP Recommended

Hi lexie2,

 

I would recommend downloading the Print and Scan Doctor from HP and try to diagnose, and hopefully, resolve the scanning issue you're experiencing.

 

Here is the link below:

 

HP Print and Scan Doctor

 

Download the tool on your computer and run it once downloaded.

 

If it's unsuccessful in resolving your problem please let us know.

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