• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-25-2017 04:59 PM

HP Recommended
Product: PH Officejet 6500 E710n-z
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I got a new Lenovo lap top and connected to my PH printer. I am able to print but I can not "scan to computer" as I did with my previous lap top. When I try I am told that my printer is "offline"

Any help would be appriciated. 

1 REPLY 1

‎01-25-2017 06:08 PM

HP Recommended

To Send a scan from a scanner to a PC, you need full featured software to do it. The basic Scan function is always done from the computer.

Visit the HP product page to download the full featured software. Click "Support" on top and select "Download Software and Driver".

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.