I can print to my officejet 8600 pro but it will not scan? Help!

[Brett24]

HP Officejet 8600 pro  will print from my computer but will not find my computer to scan back to?

[Dilip_18]

Hi@Brett24,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Officejet 8600 printer will not scan from computer.

Please check if you have the full feature printer driver installed to scan a document.

• Go to the windows start menu > search for 'HP Officejet pro 8600'.
• Launch the application.
• Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

If the full feature software is missing from your PC, please install it from this link or you can manually search the software from https://support.hp.com/us-en/drivers/printers.

• Open the downloaded file, follow the on-screen instructions to complete the installation.
• Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
• Go to > Scan > Scan a Document or Photo > Follow the onscreen instructions to complete the scan and save it.

You can also scan a document from the printer control panel and save it to your PC.

But ensure that the 'Scan to Computer' option is enabled.

• Go to the windows start menu > search for 'HP Officejet pro 8600' and launch the application.
• Go to > Scan > Manage Scan to Computer
• Make sure 'Scan to Computer' is enabled.

         

If you have any issues while 'Scanning or Printing' there is a diagnostic tool available from HP for fixing the issues automatically. It is called as the 'HP Print and Scan Doctor'.

• Download HP Print and Scan Doctor.
• Run HPPSdr.exe from the download location on your computer.
• Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
  • If your printer is not listed, turn it on and click Retry.
  • If there is a connection problem, follow the instructions in the tool.
• Depending on the problem, click either Fix Printing or Fix Scanning.
• Follow the on-screen instructions to fix the issue.
• Once complete, try to scan again

Hope this helps! Keep me posted. 

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Have a great day!