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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

I have the same printer and exaclty the same problem but it persists. Printing from android device works, printing from ubuntu works but when it comes to installing HP software on my XP PC it is a huge failure right from the start.

 

I download: http://ftp.hp.com/pub/softlib/software12/COL54362/bi-131207-2/OJ6830_73.exe and what it does it tries to install Samsung USB driver that I already have and it fails with enormous number of error dialogs - distributing software like that is a complete dissaster.

 

I had to digg myself to find extracted files in temp folder to be able to install HP software from that bundle. I installed it and it now fails to install printer over wireless network - I have to completely disable my firewall to let the setup detect the printer, it then detects it from time to time and starts installing it but always fails at some point, showing error screen with a red X icon that is I assume describing some network error? Is there any log from the program? Can someone help me out installing that piece of art?

 

I'm running windwos XP 32bit SP3 and have old Comodo firewall and Avira antivirus. Computer is connected to the router by wire and printer is connected wirelessly, but connecting it by wire has exactly the same result.

HP Recommended

I think you need to performe a clean boot:  click start and and in the researc programs box type msconfig, click general tab, check selective start up, check load start up items.  Then click the service tab, and check the box for hide all microsoft service then check the box for disable all, click okay and restart.  after restart type msconfig, general, check normal start up, uncheck the hide all microsof servise, and click enable all.  I hope this would help you, thanks.

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